maxxim88 Privacy Policy

1. Information We Collect

maxxim88 collects your personal information during the account registration process, your use of our services, and through your interactions with our platform. The information collected is limited to what is needed to provide a safe and responsible service.

Categories of personal information we collect include:

• Identity Information: Full name, date of birth, gender, identification card number (MyKad), and images of identity verification documents for account verification purposes.
• Contact Information: Email address, mobile phone number, and current residential address.
• Financial Information: Details of registered payment methods such as e-wallet account numbers (Touch 'n Go eWallet, ShopeePay), DuitNow information, FPX details, and deposit and withdrawal transaction records.
• Usage Data: Betting activity records, game history, login times, pages visited within the platform, and game preferences.
• Technical Information: IP address, web browser type, device operating system, and other technical data collected automatically when you use our website.

2. How We Use Your Information

Personal information collected is used solely for legitimate purposes related to the provision of maxxim88 services. Your data is used as follows:

• Processing account registration and verifying player identity in line with international licensing compliance requirements.
• Processing deposit and withdrawal transactions through supported payment methods including Touch 'n Go eWallet, DuitNow, FPX (online banking), ShopeePay, and cryptocurrency (USDT, BTC, ETH).
• Providing 24/7 customer support via live chat and email in Malay and English.
• Sending information about bonuses, promotions and service updates to players who have given their consent.
• Monitoring account activity for the purpose of preventing fraud, money laundering, and financing of illegal activities.
• Improving user experience, platform performance, and developing new features based on collected usage data.
• Fulfilling legal obligations and reporting requirements to relevant regulatory authorities.

3. Disclosure to Third Parties

maxxim88 does not sell, transfer, or disclose players' personal information to third parties for marketing or commercial purposes without your consent. However, there are certain circumstances that require us to share your information:

• Payment Service Providers: To process financial transactions, the required information will be shared with approved payment processors. All such providers are bound by strict confidentiality agreements.
• Game Providers: Technical information required for game operations may be shared with registered game software providers such as PG Soft, Pragmatic Play, JILI and Spribe.
• Legal Authorities: When required by law or court order, maxxim88 will disclose the necessary information to the relevant authorities.
• Technical Service Providers: Parties that assist us in the technical operation of the platform, including server hosting and cybersecurity, may have limited access to data for the purposes of their duties.

4. Cookies and Tracking Technology

The maxxim88 website uses cookies and similar tracking technologies to improve user experience and analyse platform usage patterns. The cookies used can be divided into several categories:

• Essential Cookies: Required for basic website functions such as login sessions, account security, and page navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how players use the website, including the most frequently visited pages and any errors that occur. This data helps us improve platform performance.
• Functional Cookies: Store user preferences such as language, display settings, and other preferences to provide a more personalised experience.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the maxxim88 platform.

5. Data Security Measures

maxxim88 applies a layered security approach to protecting players' personal data. Among the technical and organisational measures we implement:

• SSL/TLS encryption for all communications between your device and our servers.
• Two-factor authentication (2FA) system for more secure account access.
• Real-time account activity monitoring to detect any suspicious access attempts.
• Regular security testing by independent cybersecurity experts.
• Data security awareness training for all staff who handle player information.
• Clear incident response procedures in the event of a data breach.

6. Your Rights as a Player

As the owner of your personal data, you have certain rights that maxxim88 respects. These rights can be exercised at any time by contacting our support team:

To exercise any of the above rights, please contact the maxxim88 support team via 24/7 live chat or by email at [email protected]. We will process your request within a reasonable timeframe.

7. Data Retention Period

maxxim88 retains players' personal information only for as long as is necessary to fulfil the original purpose of data collection, or for as long as required by applicable law and licensing requirements.

• Active Account Data: Retained for as long as your account is active and for a period after account closure to meet the required record retention obligations.
• Transaction Records: Retained in accordance with legal requirements relating to financial records and anti-money laundering.
• Activity Logs: Technical log data is retained for a limited period for security and technical troubleshooting purposes.

Once the retention period has ended, data will be securely deleted or anonymised using approved methods.

8. Links to External Sites

The maxxim88 website may contain links to external websites for informational purposes only. This Privacy Policy applies only to the maxxim88 website and does not cover the privacy practices of third-party websites.

maxxim88 is not responsible for the content or privacy practices of any external website accessed through links on our platform. You are advised to read the Privacy Policy of the relevant website before providing any personal information.

9. Child Protection and Age Restriction

maxxim88 services are intended solely for individuals aged 21 and above. We do not knowingly collect or process personal information from individuals below that age.

If we find that personal information from an individual who has not reached the required age has been collected, we will take immediate steps to delete that information and block access to the relevant account.

10. Amendments to This Privacy Policy

maxxim88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in data handling practices, new legal requirements, or improvements to our services.

Any material amendments will be communicated to players via a notice on the website or by email to registered players. The effective date of the amendment will be clearly stated at the top of this document.

Continued use of maxxim88 services after an amendment takes effect will be considered acceptance of the amended terms. If you do not agree with the amendment, please stop using the services and contact us to close your account.

11. How to Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal data, the maxxim88 team is ready to assist you through the following channels:

• Live Chat 24/7: Available directly on the maxxim88 website in Malay and English.
• Email: [email protected] — we will respond to your enquiry within a reasonable time.

When submitting a privacy-related request, please include your account identification details (username or registered email) so we can process your request more quickly and accurately.